Refund Policy

Credits never expire. If you change your mind, we refund unused credits from a pack bought in the last 30 days: the refund covers the unused credits at the price per credit you paid for that pack.

Because you see a preview before unlocking, a photo unlocked with a credit or bought on its own is generally not refundable. We do refund it, or give the credit back, if:

• the full-resolution file cannot be downloaded or does not open;
• the full-resolution result is clearly different from the preview you unlocked; or
• you were charged more than once for the same purchase.

Please tell us within 30 days of the purchase.

The color version is a free bonus and its colors are an interpretation, so it is not a reason for a refund on its own. Frames are included at no extra cost.

Write to hello@revivelens.com from the email address of your account, with the date of the purchase and, for a photo, a short description of the problem. We answer within 3 business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days; refunded credits are removed from your balance.

If you dispute a charge with your bank instead of contacting us, we may remove the credits from that purchase while the dispute is open. Please write to us first; it is usually faster.

This policy is part of our Terms of Use. Your rights under applicable consumer law are not affected.